Refunds and disputes
Last updated: October 11, 2026.
In case of any discrepancy, the Portuguese version prevails.
7-day guarantee
Every Conectabem product has a 7-day guarantee, counted from the purchase or from when you receive the product. If you ask within that time, we refund the full amount. You don't need to give a reason.
This is the right to cancel in the Brazilian Consumer Defense Code (article 49). What counts is the date you made the request.
How to ask for a refund
Send an email to sac@conectabem.com or a WhatsApp message to +55 21 99967-2112 (opens in a new tab). Tell us the email you used to buy and the product name.
If you bought through Cakto, you can also ask for the refund directly on Cakto.
How the money comes back
The money goes back through the same method you used to pay.
- By credit card: your bank shows the credit on your card statement. Depending on the closing date, it may only appear on the next statement.
- By Pix (Brazil's instant payment): the money goes back to whoever paid, at the same bank or app.
Didn't get your access?
Access goes to the email you used to buy, right after the payment is confirmed. Also check your spam folder and the Promotions tab.
If it isn't there, write to sac@conectabem.com or message us on WhatsApp (opens in a new tab) with the email you used to buy. We will check your order and send your access again.
For some products, the bonus is released 7 days after purchase. The product page says when.
Disputes with your bank or card
Before disputing the purchase with your bank or card, talk to us. Within 7 days, the guarantee refunds the full amount, with no dispute needed.
If there is a dispute, Conectabem shows the bank the proof of purchase and of delivery of the product.
Don't recognize the purchase? If someone used your card without your knowledge, tell your bank and let us know too.
Talk to us
Email: sac@conectabem.com. Phone and WhatsApp: +55 21 99967-2112 (opens in a new tab). Conectabem Tecnologia Ltda., Brazilian company number (CNPJ) 38.230.670/0001-77.